Revenue NSW Contact Number | Official Phone, Email and Hours

Most government agencies funnel callers through a single switchboard, but Revenue NSW routes queries across multiple dedicated lines — and picking the wrong one can mean unnecessary wait times. We have verified the official phone numbers, email channels, business hours, and in-person options so you can reach the right desk on your first attempt, whether you are in Australia or overseas.

Phone number (within Australia): 1300 138 118 ·
International number: +61 2 7808 6940 ·
Business hours: Monday–Friday 7:00 am–7:00 pm ·
Postal address: GPO Box 4042, Sydney NSW 2001

Six key facts that summarise what you need to know about contacting Revenue NSW:

How can I contact Revenue NSW?

Revenue NSW phone number

• The primary Australian contact line is 1300 138 118.
• For callers overseas or those who cannot call 1300 numbers, use +61 2 7808 6940.
• If you need an interpreter, call 131 450 and ask to be connected to Revenue NSW; this service is available 8:30 am–5 pm Monday to Friday.
• National Relay Service (NRS) users can reach Revenue NSW via +61 2 7808 6900.

Revenue NSW email address

• Revenue NSW does not publish a direct email address. Instead, use the online contact form on their website.
• Official emails come from addresses ending in @revenue.nsw.gov.au or @service.nsw.gov.au (Revenue NSW scam guidance).

Revenue NSW postal address

• General correspondence: Revenue NSW, GPO Box 4042, Sydney NSW 2001.
• Land tax queries have a separate postal address: GPO Box 4269, Sydney NSW 2001.

The implication: Revenue NSW offers multiple dedicated contact streams, not a single universal number. Picking the right channel saves time.

What is the phone number for NSW revenue fines?

Fines payment phone line

• Fines‑related inquiries use the same main line: 1300 138 118 (within Australia) or +61 2 7808 6940 (overseas).
• Hours for fines calls are the standard 7:00 am–7:00 pm Monday to Friday.

Enforcement options for unpaid fines

• Payment plans can be arranged by phone; have your fine reference number ready.
• Online payments are also accepted through the Revenue NSW website.

How to pay a fine over the phone — step by step

1. Gather your fine notice or reference number.
2. Call 1300 138 118 (or +61 2 7808 6940 from overseas).
3. Follow the automated prompts or speak with an agent during business hours.
4. Provide your details and payment information (credit/debit card).
5. Request a receipt for your records.

What this means: You do not need a separate fines number — the general line handles it, and payment plans are accessible with one call.

How do I call Revenue NSW from overseas?

International dialing code +61 2 7808 6940

• The official international contact number is +61 2 7808 6940.
• Dial your country exit code (e.g., 011 in the US, 00 in most European countries), then 61 2 7808 6940.
• Business hours are the same as the Australian line: 7:00 am–7:00 pm Australian Eastern Time (AEST/AEDT).

Alternative contact methods for overseas users

• Use the online contact form on the Revenue NSW website — no phone call needed.
• Email is not directly available, but the form reaches the right team.
• If you need an interpreter, call the Translating and Interpreting Service at 131 450 and ask to be connected to Revenue NSW.

The catch: International callers pay standard international rates — the online form is often cheaper and equally effective.

What are Revenue NSW’s business hours?

Standard operating hours

• General enquiries line: Monday to Friday, 7:00 am – 7:00 pm.
• Closed on weekends and New South Wales public holidays.
• Specialist lines have different hours:
  – Land tax: 8:30 am – 5:00 pm
  – Property tax: 8:30 am – 4:30 pm
  – Interpreter service: 8:30 am – 5:00 pm.

After-hours self-service options

• The Revenue NSW website offers 24/7 online services for payments, applications, and checking fine status (Revenue NSW homepage).
• You can also use the automated phone system outside business hours for certain transactions.

The pattern: While general support closes at 7 pm, many self‑help tools are always available — plan your call before that window.

Where is Revenue NSW located?

Head office in Sydney

• The head office is in Sydney, but there is no public counter at that address. Mail goes to GPO Box 4042.

Parramatta office

• Revenue NSW has an office at 10 Valentine Avenue, Parramatta — appointments only. Do not visit without a booked appointment.

Service NSW centres offering Revenue NSW services

• Many Service NSW centres across the state can help with fine payments and general Revenue NSW inquiries.
• Check the Service NSW website for your nearest centre and opening hours.

The trade-off: Visiting a Service NSW centre is convenient for in‑person help, but for complex revenue‑specific questions, the phone line is faster.

For anyone needing to resolve a tax, fine, or debt matter in New South Wales, the verified contact numbers and hours above are your direct path to the right department. Use the main line 1300 138 118 for most issues, and remember that online self‑service is always available. Revenue NSW will get you to the correct resolution faster when you match your query to the right contact channel from the start.